Hold periods protect against chargebacks. Automatic clawback reverses commissions on refunds. Cascading logic handles multi-tier programs. Your margin stays intact.
A customer buys in January, the affiliate gets paid in February, then refunds in March. Without clawback, you’re out the product AND the commission. Multiply by 100 refunds and it’s a six-figure problem.
Commissions start PENDING. After the hold period, they become PROCEED (payable). Once paid, they’re COMPLETE. If a refund lands at any stage, we delete or reverse — and cascade to any linked referral or organisation commissions.
LEAD = 3 days, SALE = 30 days, RECURRING = 30 days. Designed to cover refund windows.
charge.refunded triggers deletion of pending commissions and negative balance on paid ones.
Multi-tier programs cascade the clawback across referrals and org splits automatically.
Every commission waits through the chargeback window before being paid.
Per program: shorten for trustworthy partners, lengthen for new ones.
Refunds trigger immediate clawback — no manual reconciliation.
If the money left already, we track it as a negative balance. Next payout self-corrects.
When a customer refunds a purchase that already generated a commission, the commission must be reversed. If paid, the partner owes you back — we track this as a negative balance, auto-deducted from the next payout.
Yes, per program. Some SaaS extend SALE hold to 60 days for extra safety. Some e-commerce shorten LEAD hold to 1 day for trustworthy partners.
You can write it off manually in the dashboard. Typical amounts are small — most partners have enough in-flight commissions to absorb the clawback.
Yes. Every referral commission linked via referral_source_commission_id is deleted when the source commission is clawbacked.
Trials never generate commissions (gross amount = 0), so there’s nothing to clawback. Cancellation during trial is a non-event for the system.
Yes. Every clawback creates an event log entry with timestamps, amounts and source. Available via dashboard and API.
Hold periods + clawback + cascade. Built in, always on.