Why isn't my commission showing up?

A sale went through, your partner swears they referred it, but Traaaction shows nothing. Here's the short list — checked in order of likelihood.

1. The Stripe webhook didn't fire

Open Stripe → Developers → Webhooks → [your Traaaction endpoint] → Logs. If the event isn't there:

The webhook isn't configured. See Stripe webhook setup.
The event type isn't subscribed. Verify all four are selected: checkout.session.completed, invoice.paid, charge.refunded, customer.subscription.deleted.

2. The webhook fired but returned an error

Still in Stripe's webhook logs — is the response 4xx or 5xx?

401 → signing secret mismatch. Regenerate in Traaaction (Dashboard → Developer → Webhooks) and paste into Stripe.
404 → endpoint URL is wrong. Copy it again.
5xx → check Dashboard → Developer → Webhooks → Logs in Traaaction for the exact failure reason.

3. `tracClickId` is missing from metadata

This is the #1 real-world cause. Open the Stripe event payload and look for data.object.metadata.tracClickId. If it's missing or null:

Your Checkout creation code isn't reading the cookie. See the SDKs guide — both the TS and Python SDKs ship getClickId(request).
The user came through a session that didn't hit your site's tracking (e.g. they clicked a Payment Link directly). For Payment Links, append ?trac_click_id=... to the URL.

4. The click ID was never set

If the user never clicked a Traaaction tracked link, there's no cookie. This is correct behavior — Traaaction only attributes clicks that went through our redirect.

Verify in the browser: open the customer's own browser devtools → Application → Cookies → look for trac_click_id. If it's missing, the user didn't come through a tracked link.

5. The gross amount is zero or negative

Traaaction skips commissions when grossAmount <= 0:

100% discount coupons
Trial sign-ups (no charge yet)
Credit-funded purchases

The webhook log will show the event as "skipped — zero amount". Not a bug; working as designed.

6. The partner's enrollment isn't active

If the link was created under a seller whose enrollment is PENDING or BANNED, the commission won't be created. Check Dashboard → Sellers → [seller] and make sure the status is APPROVED.

Still stuck?

Check that the mission is ACTIVE (not DRAFT or ARCHIVED).
Verify the mission matches the plan being purchased — if you have one mission per product and the customer bought a product the mission doesn't cover, no commission triggers.
Contact support with the Stripe event_id and we'll trace it end-to-end.

How tracking works — the full click-to-commission flow
Stripe webhook setup — the 4 required events
Commission lifecycle — what happens once the commission is created